FREQUENTLY ASKED QUESTIONS

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HOW DO I RESERVE MY PHOTO BOOTH? WHAT IS REQUIRED FOR ME TO MAKE A RESERVATION?

Any questions, please call (714) 481-1022  or complete our contact form to check availability. We require a non-refundable $200 deposit to officially reserve your booth. The balance is due the day prior to your event and can be paid electronically, or, by credit card.

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I NEED TO CHANGE MY DATE. CAN YOU ACCOMMODATE?

We understand changes in scheduling can occur. If you need to postpone your event to a later date, we’ll apply all payments to your new date for no additional charge if the date is available.​

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CAN THE PHOTO BOOTH BE SET UP OUTSIDE?

Yes! If outside, the booth needs to be setup on concrete. If the ground is wet we’ll need to find an new location for the booth. We also ask to make sure the setup is within 15 feet of a power outlet.​

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DOES HIDDEN GEM OFFER SOCIAL MEDIA INTEGRATION?

Guests can upload their photos directly to Facebook, Instagram or Twitter via email and text message as long as the event has wifi.

 

HOW FAR DOES HIDDEN GEM TRAVEL?

There’s no travel fee as long as you’re within Orange or Los Angeles County. If you’re planning an event outside of this area and would like to hire Hidden Gem please call for pricing.​

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WILL THERE BE A PHOTO BOOTH ATTENDANT DURING MY EVENT?

Yes! Our trained booth attendant will arrive an hour before the start time to begin setting up the photo booth. Attendants stay near the booth throughout your entire event, assisting guests with printing, emailing and scrapbooking.

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WHAT SORT OF PHOTO BOOTH PROPS DOES HIDDEN GEM PROVIDE?

All of our packages include a collection of hand selected photo booth props. If you’re planning a themed party we’ll do our best to accommodate specific prop requests.*themed props upgrade available. 

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WHAT SIZE ARE THE PRINTS?

Traditional 2×6 photo strip or a larger and much nicer 4×6 print. Unlimited 4x6 prints are included in our Platinum and Diamond Package or as an add-on in our other packages. Call us to inquire.

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CAN MY GALLERY BE PASSWORD PROTECTED?

Of course! Let us know what password to use and we’ll lock the gallery.

 

OUR VENUE REQUIRES PROOF OF INSURANCE. IS HIDDEN GEM INSURED?

 With a $ 2M policy, you’re more than covered. If required, we can add your venue as additionally insured upon your request.